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UPC 9780776619156 The Service State: Rhetoric, Reality and Promise 

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ISBN 9780776619156 - The Service State: Rhetoric, Reality and Promise

ISBN 9780776619156
The Service State: Rhetoric, Reality and Promise

   Barcode ISBN 9780776619156

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Description 9780776619156
In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a ser 9780776619156
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9 780776 619156
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New Link Scanned 9780776619156
2018-06-21 07:24:16

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