Product Name: Shocked, Appalled, and Dismayed!
Description : How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Sugg
ISBN 9780375701207 Shocked, Appalled, and Dismayed!
Walmart's sku: 464909
EAN-13: 9 780375 701207
ISBN-10, Asin and Amazon's sku: 0375701207